Wish List Product Comparison My Account Checkout Register Login

Shopping Cart

0 item(s) RM0.00
Your shopping cart is empty!
MYR
  • MYR
SUMMERZ SOAP
Menu
  • Home
  • Products
    • Oil and Butter 油脂
    • Floral Water 纯露
    • Essential Oil 精油
    • Natural Clay 天然矿泥
    • Mica Color 色粉
    • Herb & Plant Powder 中药和植物粉
    • Dried Flowers 干花
    • Container 瓶瓶罐罐
    • DIY Skin Care 护肤品材料
    • DIY Candles 自制蜡烛材料
    • Soap Molds 手工皂模具
    • Soap Cop 手工皂印章
    • Others 其它
    • Free Formula 免费配方
    • Handmade Soap 手工皂
  • Customer Service
    • About Us
    • FAQ
    • Privacy Policy
    • Return & Refund Policy
    • Terms & Conditions
    • Contact Us
  • Promotions
  • Latest
  • Bestseller
  • Featured
  • Order Guidance
  • Wish List Product Comparison My Account Checkout Register Login
Home » FAQ

FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
Summerz Soap offers various kind of Payment Methods as shown below :-


1. Credit Card (Sorry that temporary not working with this)
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via Ipay88 (Visa or Mastercard / Internet Banking) <<OR>>  Via MOLpay (Visa or Mastercard / Internet Banking) 


2. Invoice / Cheque / Offline Bank Transfer

Bank : Maybank
Bank Account : 512884097991
Account Name : Summerz Soap


After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : sum.handmade@gmail.com or message us at 0125196468.

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at sum.handmade@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.



Q. How long does the delivery usually takes?
Delivery usually will takes about 2 to 5 working days.



Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to sum.handmade@gmail.com for us to clear your doubts.

Continue
SUMMERZ SOAP
Categories
  • Aroma Clay 香薰扩香石
  • Fragrant Oils 香精油
  • Lip Sticks/Lip Balm 口红/护唇膏
  • Oils & Butters 油脂
    • Oils & Butters 1L
    • Oils & Butters 250ml
    • Oils & Butters 500ml
    • Oils & Butters 5L
  • Essential Oils 精油
    • Essential Oil 10ml
    • Essential Oil 30ml
    • Essential Oil 50ml
    • Essential Oil 100ml
  • Floral Waters 纯露
    • 1L
    • 500ml
  • Dried Flowers 干花
  • Herb & Plant Powders 中药和植物粉
  • Natural Clay Powders 天然矿泥粉
  • Mica Powders 色粉
  • Plant Extracts 植物萃取液
  • Soap Cops 手工皂印章
  • Soap Molds 手工皂模具
  • Packaging 包装
  • Soap Tools 工具
  • Containers 瓶瓶罐罐
  • Soap Cutters 切皂器
  • Skin Care Materials 护肤品
  • DIY Candle Materials 自制蜡烛材料
  • Others 其它
  • Handmade Soaps 手工皂
  • Free Formula 免费配方

Information

  • FAQ
  • Terms & Conditions
  • Return & Refund Policy
  • About Us
  • Privacy Policy

Customer Service

  • Contact Us
  • Site Map

Extras

  • Tell A Friend
  • Brands
  • Gift Vouchers
  • Special Promotions
  • Latest Products
  • Bestseller
  • Featured Products

My Account

  • My Account
  • Order History
  • Receipt Upload
  • Wish List

Newsletter

Copyright © 2019 SUMMERZ SOAP. All rights reserved.eCommerce by SiteGiant